Rolivio

Refund & billing policy

Last updated: August 2026

Overview

This policy applies to prepaid credit packs purchased for Rolivio through Razorpay. Credits add AI and job-match allowance on top of your current plan. This is not a subscription — packs do not auto-renew.

Pricing & taxes

  • Prices on the Account page are shown in Indian Rupees (INR).
  • Checkout is in INR via Razorpay. Buyers in India can pay with UPI or cards. Buyers outside India can pay with international cards; their bank converts to their local currency.
  • Applicable GST or other taxes may be added at checkout as required under Indian law. If you need a tax invoice, email sales@vickeyapps.com with your payment receipt and billing details.

Payment processing

Payments are processed by Razorpay, a licensed payment aggregator. We do not store your full card number or UPI PIN. Credits are added to your account only after Razorpay confirms payment capture (via secure webhook or verified checkout).

Credit validity

Purchased credits remain available for 12 months from the date of successful payment, unless consumed earlier. Unused credits may expire after that period. Free-plan allowances follow separate plan limits described on the Pricing and Account pages.

Refunds

Because credits are digital goods delivered immediately upon payment, all sales are generally final once credits are added to your account.

We may issue a refund at our discretion in these cases:

  • Duplicate charge or technical error (you were billed twice for the same pack)
  • Payment captured but credits were not added within 48 hours after you reported it
  • Chargeback or refund mandated by Razorpay / your bank for a proven processing error

Refunds are generally not provided when:

  • Credits were partially or fully used (AI or analyses consumed)
  • You changed your mind after successful delivery of credits
  • Your account was suspended for violating our Terms of use

If a refund is approved, unused credits from that purchase will be removed from your account. Refunds are processed back to the original payment method via Razorpay and may take 5–10 business days depending on your bank.

How to request a refund

Email sales@vickeyapps.com within 7 days of purchase with:

  • Your Rolivio account email
  • Razorpay payment ID or receipt
  • Pack purchased and reason for the request

Manual payments

If you paid via bank transfer or UPI outside Razorpay checkout (e.g. through an upgrade request), refund terms will be agreed in writing at the time of payment.

Contact

VickeyApps Technologies Private Limited · Hyderabad, Telangana, India
Email: sales@vickeyapps.com
Phone: +91 9014835075

See also Terms of use and Privacy policy.